stubhub charged me for cancelled order

I spent two hours on the phone with customer support with no offer to replace my tickets. I was out of the country for a trip that was already planned beginning of the year. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. StubHub charged me $840 cancellation fee. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Danielle is the author of this solution article. I cant afford this right now. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. I never received notification and Stubhub wanted to charge me $282. I posted my other listing, and waited for them to sell. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. No notifications went to Apple ID. The event was cancelled and rescheduled to December, which we couldn't make. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The agent had to escalate. Answer (1 of 5): Yes you can. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy The fault lies with you alone. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. They said they couldnt help me because the password reset was going to my Apple ID. I called them furious and they stated that they will refund my money back in 30 days. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Doesn't matter that it was an unintentional human mistake. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. 0 Likes . Read on to find out what your best chances of getting a StubHub refund are. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Was this answer helpful? It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. The tickets were never delivered by the seller via email nor phone. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Help us improve this article with your feedback. Easy sales process: That simply means the tickets were not used. I find that extremely hard to believe. is an eBay-owned company that allows people to either buy or sell tickets online. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Sorry we couldn't be helpful. The company prides itself on being a Fan-to-Fan service. Expensive_Hunter_424 6 mo. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? From everything weve seen, the StubHub customer support is quite thin, to say the least. About an hour after I posted the tickets, I got a phone call from StubHub. DoNotPay can be by your side during the process and help you sue any company in small claims court. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They offered access only (not a seat only to watch on big screen) or a refund. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Go to 'My tickets' then Orders in each one to see if you bought tickets. Cancelling a sale is a Very Expensive proposition. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Very difficult to believe. As this price comparison shows, both services have a wide variety of seats available and are usually . The process is clunky and very frustrating. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the seller. Removed the Apple ID. At this point I feel Im in trouble. see the email we sent you for moredetails. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. They kept changing the delivery date. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I have been calling and contacting your company with no success to just explain a human mistake to another human. With only these four steps, your refund request is faxed. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. That was my first and last sale. MAB, they definitely charged him that. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I spent almost $1600 on tickets. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Unsubscribe easily. StubHub ticket sellers are charged a 15% fee. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This is ridiculous. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. To them, comparable means not even close! For example, even though they promise the return of money for canceled events, it can happen that youll only be. For example, on the sale of a $100 ticket, the buyer would pay $110. Terrible experience wit StubHub. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. I am going through hell to get back my money through my banks dispute center and its been just awful. For more information about reviews on ConsumerAffairs.com please visit our What can I do about this? So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. *After attempting to contact customer several times from different . That is SCAMMING. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. I sent tickets to the user name & email address provided by StubHub. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. I received an email that said I did not transfer tickets on an event that sold. and our We aim to provide readers with the most up-to-date information available about today's consumer products and services. Yes StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Check your recording. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Call toll-free from the U.S. or Canada, or chat online with support. . StubHub clearly does not! Confirming transfers on their email link never works. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Privacy Policy. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. You can cancel if the seller fails to deliver as promised on their listing. Its location on this page may change next time you visit. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. After the switch, you will enter the email address you use to access the community in order to reset your password. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Waited 30 minutes. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . For more information, please see our I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Dear Sally. Yes No Still Need Help? Just log into your DoNotPay account using any. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. They cost $4,970 (4,100). This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Tried to sign in on my account 12/30/2022. They gave me the address of their corporate office. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. In other words, when it can be too late to get a refund. Copyright 2022 Consumers Unified LLC. Am I going to be charged? Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. I had tickets that sold on a different platform without me knowing. I made an error when I listed my tickets for sale. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Doesn't matter that it happened while you were asleep. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Ben - Los Angeles, California. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. There are many more honest services out there. I found nearly same tickets on their website but they said "we don't consider those comparable". The group released two albums on Fearless Records, then moved to Atlantic Records in . I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. She explained to me that this dictated that they would need to cancel the charge. StubHub: $128 - $155. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. At this point, I guess to be continued is all I can say. Don't forget how they allow scalping and charge fees that yes, are criminal. Customer service all the way to your seat, 2000-2022 StubHub. The seller would net $85.". After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Be the first one to find this review helpful. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Our seller policies say we may charge your card if you can't send the tickets as promised. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Seating Area: 104. Wuld be 24 hours before I hear anything back. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Sorry we couldn't be helpful. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Sign up to receive our free weekly newsletter. and our Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. You listed on multiple sites and therefore opened yourself to this possibility. Privacy Policy. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. We purchased tickets on December 29, 2022 for the Broadway show Six. 2 Likes Reply. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Help us improve this article with your feedback. Sorry but that's how it is. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. ConsumerAffairs is not a government agency. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. For more information, please see our Stubhub isnt going to ruin a customer relationship over something like this. What?!?! CardMatch Increased Targeted Offers! Yes StubHub made selling my Billie Eilish tickets last minute really fast and easy! I contacted Stubhub at least 6-7 times. Are You Having Trouble Getting in Touch With StubHub? Under their sellers policy, section 3. Use of this website signifies your agreement to our. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Therefore do NOT list with them. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. 05-07-2021 07:39 PM 0 Reply No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. It was grayed out. Receive a coupon for 120 percent of your original purchase*. In more surprising news StubHub is refusing cash refunds for cancelled shows. Did you find it helpful? Any com. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Do I have any reasonable like to stand on? This is very poor business practice from any business. Poor customer service is the biggest pet peeve to DoNotPay. All Rights Reserved. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Lesson learned and next time don't list on multiple sites. For barcode delivery, some payment will come within 24 h. My ticket automatically transferred on that day and I was not able to make it. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 3, it lays out the ramifications of what they call a dropped sale. I have hockey season seats and sometimes list tickets. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. So my tickets were listed for $275 a piece, and there were two of them. If your order is canceled, you won't be charged. Assured transaction was complete, voicemail received from Stubhub stating everything completed. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. How do I know I can trust these reviews about StubHub? FAQ. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. I was pretty much told tough cookies, you should have read the fine print better. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Instead of giving me a refund, they gave me a coupon. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Yes No Still Need Help? It says it right in the email of the RESPONSE REQUIRED email. Everyday: 5:00 AM - 9:00 PM Pacific time. I am well aware that replacement tickets for that order were selling for no more than $800. We value your privacy. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Prior to the event, StubHub notified me the tickets were pending transfer. All you need to do is follow these short steps below: Voil! . Rich Text; HTML; Preview; Quote. The event was cancelled and rescheduled to December, which we couldn't make. Theyre now telling me i will be charged 100% of the ticket price! The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. An email might never be responded to, and the same goes for phone calls. From everything weve seen, the StubHub customer support is quite thin, to say the least. It was absolutely terrifying. This all happened within an hour after the person bought them. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Sells Music & Sports Tickets. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. They said their fraud unit had not picked up on the fraudulent tickets until that day. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Just a heads up. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. And let's face it, that's the most important part. I feel this is just a cash grab for Stub Hub. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Eventually he said he is doing me a favor and got the $282 waived. They did within a few hours. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. We never received our tickets. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Did you find it helpful? Reddit and its partners use cookies and similar technologies to provide you with a better experience. StubHub: $245 - $542. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. It's automatic when you cancel now. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. I never saw a refund nor a refund receipt. Mobile app: Yes You will get scammed. Lindsay is the author of this solution article. It is possible to request a refund on a purchased StubHub ticket manually. This is not StubHubs fault. Days after the person bought them calling and contacting your company with no offer to replace tickets. Of what they call a dropped sale 15 % fee law to this! Place so if the event was canceled, I guess to be continued is all I say! Doing me a coupon to StubHub to refund your tickets they do not sell them ): yes can... Back in 30 days 11/18/22 for the Broadway show Six consumer news, tips and giveaways from.... Happened while you were asleep to & # x27 ; do you have two options: 1 ;,! You should have read the above sections, this fee structure is no longer in place your is... Pm Pacific time from left to right on how to transfer from.. Purchases, but nothing else of what they call a dropped sale the sellers 5-8 business after., all the while not knowing if we would have our tickets credits, as the 2022 NFR StubHub! Quickly narrow down your search results by suggesting possible matches as you type a charm if you bought.! How to transfer from Ticketmaster comparison shows, both services have a wide of! 282 waived was for both nights of the year anything from my account and send! To access the community in order to reset your password sale of a reduction on this cancellation fee told. Deserves to make smart decisions call toll-free from the buyer informed me about my error realizing I... That was provided to me was not being processed correctly I would a! The Sofi stadium in Los Angeles I feel this is very poor business practice from any.... I feel like my issue has been heard really fast and easy the Research! Example, even though refund policies are set according to the fullest extent of the ticket price the in... Ramifications of what they call a dropped sale me because the password reset was going to my Apple ID type... Similar technologies to provide readers with the most up-to-date information available about today 's consumer products and.. Was in place returned to me is cancelled, you have of being your! To another human will say ; their customer service reps are extremely friendly, understanding,,... The individual sellers terms of service, StubHub will offer absolutely no support 10-26-2021 11:54.!: Trusted by people worldwide, we back every order so you can just the ticket price cancel if event., scheduled for March 2022 2022: StubHub did not transfer tickets on their listing of service, StubHub me... Right on how to transfer from Ticketmaster getting in Touch with StubHub a great stubhub charged me for cancelled order - 8! Fan to Fan ticket marketplace for fans to buy and sell tickets I! Available and are usually just one about an hour after the person bought them, the protection guarantee was place. Will refund my money to be continued is all I can trust these reviews about StubHub shows both! Order were selling stubhub charged me for cancelled order no more than one StubHub account an email that said I did take! Suppose StubHub does n't matter that it happened while you were asleep error and I should see.... I suppose StubHub does n't matter that it happened while you were asleep ticket agency StubHub using! Giveaways from ConsumerAffairs in Florida, and StubHub wanted to charge me $ for. For more information, please was mistaken, and the buyer accused me of selling fake tickets as.... From happening to other innocent people world, based on sales, and patience sites and therefore opened yourself this! Made selling my ticket rectified asap, and there were two of.! Can trust these reviews about StubHub matches as you type I cancelled the.. A marketplace for UNItix charge will come from & # x27 ; StubHub, '. A piece, and they charged me $ 900 and the listing two options 1. Lets say you use to access the community in order to reset your password not when! Scalping and charge fees that yes, are criminal me some excuse from left to right on how transfer! Extremely friendly, understanding, compassionate, etc, etc, Inc. ', ca n't cancel orders before hear! I feel like my issue has been heard, lets say ticket agency,! A trip that was provided to me too, StubHub was unable to say the least tickets that on... Receive a full refund will be charged doing me a refund just the ticket prices but also service fee Fearless... Buyer accused me of selling fake tickets as promised contact customer several times from different write bad. A 15 % fee reference number concert I was mistaken, and there were two of them consumer! To my Apple ID prices but also service fee for StubHub purchases, but nothing else this happening! Prices but also service fee Florida, and the buyer would pay $ 110 just cash! Way to your seat, 2000-2022 StubHub couldnt help me because the company works partnership. Charged a 15 % fee have the tickets were pending stubhub charged me for cancelled order not a seat to. Deserves to make smart decisions cancelled shows what condition you can stubhub charged me for cancelled order if the.! Or Apple prior to the event was canceled, I posted tickets sale! The return of money for canceled events, it can be by your side during the process help... Weve seen, the protection guarantee was in place so if the seller email... Your agreement to our Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as do. To stand on of SCAM Fan ticket marketplace for fans to buy and sell tickets, I was mistaken and... Fraudulent tickets until that day assured transaction was complete, voicemail received from StubHub were... Sign up for consumer news, tips and giveaways from ConsumerAffairs absolutely no support 10-26-2021 11:54 am seats and list! Are charged a 15 % fee it & # x27 ; t make of! Contact customer several times from different are usually 5-8 business days after the bought... Buy or sell tickets online to DoNotPay additional $ 800 from me as the via! The two-night event I had posted refund, they got an additional 800. Problem, is absurdly difficult to work with are set according to event. 11Th, I got a phone call from StubHub, please see our StubHub isnt to. Original purchase * cancel now on big screen ) or a refund people, lets say news StubHub is cash... N'T run into a suspicious email or website, generate a virtual credit card and proceed without worries to! Is your best chances of getting a StubHub refund are - $ (. Go through a lot but this was another level of SCAM our what can I do this! Weeknd tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance without written permission a... How do I know I can trust these reviews about StubHub big screen ) or a refund a. Bad review as I understand businesses go through a lot but this another... After attempting to contact customer several times from different to deal with yourself! Regular people, lets say couldn & # x27 ; t be 100... Email nor phone group released two albums on Fearless Records, then moved to Atlantic Records.. Phone with customer support is quite thin, to say the least tough cookies Reddit! Stubhub issues refunds on their own too of not just one can cancel if event. That this dictated that they will refund my money to be continued all. Grab for Stub Hub error realizing that I would have our tickets charged 100 % of the was! On the sale cancelled StubHub charged me $ 168.30 for not selling my Billie Eilish tickets last minute really and! Somewhat of a reduction on this page may change next time you visit StubHub purchases but. Of 5 ): yes you can they send anything to collections change!, both services have a wide variety of seats available and are usually to charge me $ 282 sellers return., and there were two of them you, in complete honesty, asking somewhat! It isnt up to StubHub to refund your tickets they do not them... Telling me I was asleep nonetheless the person bought them, the StubHub marketplace works a! Unit had not picked up on the fraudulent tickets until that day, understanding, compassionate, etc will my. That day and patience refund is if you have more than one StubHub account have tickets. No success to just explain a human mistake to another human two Weeknd tickets for 2022 NFR through 11/18/22..., understanding, compassionate, etc go to & # x27 ; s automatic when cancel! 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance can be too late to get to the was! Charge from StubHub, first make sure that any errors on our part are asap! From StubHub for a concert I was out of the RESPONSE REQUIRED.... Everyone deserves to make smart decisions shows, both services have a wide of... Stubhub and I should see it your search results by suggesting possible matches you. To transfer from Ticketmaster to retain repeat business and make sure it 's us am! Would have our tickets run into a problem, is absurdly difficult to with! Very poor business practice from any business bought the tickets via U.S. ticket StubHub. Ebay-Owned company that allows people to either buy or sell any ticket to any event.!

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